Service Manager

Texas Chiller Systems•Corpus Christi, TX

About The Position

At Texas Chiller Systems, we take pride in serving our customers with excellence and supporting our employees with the same care and attention. Headquartered in San Antonio, we were built on a foundation of strong values that guide how we work, lead, and serve, always putting people first and striving to exceed expectations for our team and our customers in every interaction. The Service Manager oversees the service department for the Corpus Christi territory, ensuring operational excellence, strong customer satisfaction, and alignment with Texas Chiller Systems’ standards. This role leads service delivery across HVAC, plumbing, boiler, and electrical disciplines. The Manager is responsible for driving performance, managing resources, developing staff, and maintaining compliance with safety and company policies. This position plays a critical role in driving operational efficiency, maximizing field productivity, and supporting timely service delivery across multiple trades in a fast-paced mechanical service environment.

Requirements

Minimum 10 years of progressive leadership experience in service operations within HVAC, plumbing, boilers, and electrical
Proven track record managing large teams and multi-trade operations
Strong knowledge of mechanical systems, controls, and electrical distribution
Experience in contract management, estimating, and P&L responsibility
Familiarity with union workforce management preferred
Demonstrated success in client relations, conflict resolution, and operational improvement
Excellent communication, organizational, and leadership skills

Nice To Haves

Bachelor’s degree in Mechanical Engineering, Construction Management, Business Administration, or related field preferred
Professional licenses and certifications in HVAC, Plumbing, Electrical, or Boiler operation strongly preferred
OSHA 30 certification or ability to obtain within 6 months

Responsibilities

Lead and manage all service operations within the Corpus Christi territory
Hold accountability for HVAC, plumbing, boiler, and electrical service teams and their performance
Ensure service delivery meets quality, safety, and compliance standards
Drive financial performance, including revenue growth, margin management, and expense control
Build and manage client relationships to ensure satisfaction and repeat business
Develop workforce through training, mentoring, and performance management
Align service strategies with company objectives through collaboration with other departments
Establish, track, and report KPIs and operational metrics to leadership
Lead safety initiatives and ensure compliance with OSHA, state, and company regulations
Evaluate equipment, tools, and technology for efficiency and effectiveness
Oversee workforce scheduling, staffing, and budget management to maximize productivity