Service Manager
About The Position
EquipmentShare is hiring a Service Manager at its rental facility in St. Louis, Missouri. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare’s technology to create, assign, and monitor work orders, track service intervals, order parts, and diagnose equipment issues. The role coordinates and supervises the quality of work performed by mechanics and service personnel, and schedules repairs for customer- and company-owned rental equipment. The Service Manager maintains customer relationships, keeps customers informed about available support and services, and promptly addresses customer inquiries, requests, and complaints. The position also includes employee training and development and maintaining a safe work environment. The schedule is Monday through Friday, 7:00 AM to 5:00 PM. Employment is contingent on passing a background check; the role is safety-sensitive, and an offer is contingent on passing a 10-panel drug screen.
Requirements
- Industry knowledge in the rental industry or a related construction field.
- Ideally, three years of maintenance and service experience.
- Strong interpersonal and problem-solving skills.
- Ability to adapt to a fast-paced, growing company and learn about and stay current on EquipmentShare products and services.
- Ability to work competitively in a team-oriented environment.
- Strong customer service, teamwork, and verbal and written communication skills.
- High school diploma.
- Experience leading maintenance teams.
- Valid driver's license with an acceptable driving record.
- Must be at least 21 years old to operate a company vehicle.
- Ability to move, stand, stoop, and bend freely and lift up to 50 pounds at times.
- Pass a background check; the safety-sensitive position also requires passing a 10-panel drug screen.
Nice To Haves
- Trade school certificate.
- Experience in field service, maintenance, and repair.
- Experience or a background in the construction industry; preference will be given to applicants with this experience.
Responsibilities
- Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
- Use company technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose equipment issues.
- Coordinate and supervise the quality performance of equipment mechanics and service personnel.
- Schedule repairs for customer- and company-owned rental equipment.
- Maintain and nurture customer relationships and keep customers informed about ways EquipmentShare can support their businesses.
- Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
- Train and develop employees.
- Maintain a safe work environment.
- Perform other duties as assigned.
Benefits
- Monthly family dinner night.
- Base salary plus Company Profit Sharing Plan.
- Company-provided truck.
- Full medical, dental, and vision coverage for full-time employees.
- 401(k) with company match.
- Generous paid time off and paid holidays.
- Gym membership stipend and wellness programs.
- Annual tool and boot reimbursements for applicable jobs.
- Company events, food truck nights, and monthly team dinners.
- 16 hours of paid volunteer time per year.
- Career advancement, leadership training, and professional development opportunities.
- Access to industry-leading diagnostic tools.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
