Service Manager

Whip•Chicago, IL

22d•Onsite

About The Position

Whip is seeking a high-performing, safety-conscious Service Manager to lead onsite service center operations. The manager oversees technicians responsible for diagnostics and structural repairs and fleet associates responsible for vehicle readiness, inventory, and logistics. The role focuses on building a precise, efficient, and safety-oriented culture while keeping the fleet available and operating to high standards. The Service Manager leads technical shop operations, manages fleet logistics and readiness, coaches and develops staff, and monitors performance metrics. The position involves working in a noisy, fast-paced automotive environment around machinery and automotive fluids, with extended periods of standing and use of hand and power tools. Salary is $60,000–$75,000, depending on experience.

Requirements

At least 5 years of automotive service management experience.
Strong understanding of automotive systems, including drivetrain, suspension, and electrical systems, and collision repair workflows.
Proven ability to manage diverse technical and logistical teams and resolve conflicts effectively.
Proficiency with shop management software, inventory tracking systems, and diagnostic tools.
Exceptional communication skills, ability to work under pressure, and a proactive problem-solving mindset.
Ability to communicate verbally and in writing using tools such as email, Google Meet, and Slack.
Ability to lift and carry up to 15 pounds, if required.

Nice To Haves

Experience focused on electric vehicles (EVs) and/or fleet operations.
Prior experience with Tesla or high-voltage systems.

Responsibilities

Ensure diagnostic tests, structural repairs, and component replacements—including body, frame, suspension, and electrical work—meet OEM and safety standards.
Manage daily shop workflow, prioritize repair tickets to minimize downtime, and assist technicians with root-cause analysis of complex mechanical issues.
Enforce safety protocols, particularly for high-voltage components and EV-specific systems.
Ensure the team has maintained, advanced tooling and follows approved repair procedures.
Oversee vehicle check-in and check-out and ensure smooth handoffs between fleet and repair teams.
Monitor vehicle availability and maintenance schedules and ensure accurate fleet documentation.
Hold the fleet team accountable for vehicle cosmetic condition, cleanliness, and road-readiness.
Coordinate between the service floor and operations to align fleet availability with business demand.
Coach technicians and associates, identify training gaps, and foster career development.
Monitor KPIs for repair turnaround time, fleet utilization, and repair accuracy.
Maintain a professional, organized, collaborative workspace that supports communication among estimators, parts associates, and technicians.
Comply with applicable federal, state, and local laws.