Service Manager

Tellus Equipment Solutions•Alice, TX

17d

About The Position

The Service Manager manages dealership service operations to maximize return on investment, optimize Service Department processes, ensure customer satisfaction, grow service labor sales, and control expenses. The role oversees departmental goals, budgeting, marketing, workflows, equipment, and employee management.

Requirements

At least 3 years of experience in Service Department operations.
Ability to use Microsoft Office and the internet.
Ability to write and speak effectively to individuals and groups.
Familiarity with John Deere and competitive products.
Basic understanding of financial principles related to Service Department operations.
Ability to analyze and interpret internal reports.
Ability to work extended hours and weekends.
Excellent customer service skills.
High school diploma or equivalent experience.
Valid driver’s license with a clean driving record.

Responsibilities

Develop, communicate, and monitor Service Department processes to ensure customer satisfaction.
Create annual Service Department goals and budget aligned with the organization’s financial and operational objectives.
Execute the Service Department marketing plan and monitor it monthly to achieve departmental goals.
Coordinate customer clinics, field days, and related promotional events.
Submit service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
Schedule and assign jobs and work areas to Service Department employees according to their skills and knowledge.
Review work orders for completeness and accuracy before customer billing.
Ensure departmental tools, equipment, and vehicles are in good working order and DOT vehicles comply with applicable requirements.
Manage recruiting, staffing, and employee development activities for employees reporting to this position.
Coach employees who drive company vehicles to follow established protocols and safe driving behaviors in accordance with GeoTab and Lytx guidelines.
Perform other duties as assigned.