Service Manager

Waltham Pest Services•Attleboro, MA

42d•Onsite

About The Position

Waltham Pest Services is seeking a Service Manager to be based out of Pawtucket, RI. This role is vital in ensuring the delivery of exceptional, health-focused service to customers. The Service Manager will lead a team focused on delivering exceptional service and expertise for families and businesses, managing overall operations including quality service delivery, fleet management, service team sales, and customer satisfaction.

Requirements

At least 3 years of SUPERVISORY or management of direct and indirect reports in a service-based industry (i.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction). Other types of management experience may be considered.
High School Diploma/GED
Excellent communication skills
Valid Driver’s license
Must be at least 18 years of age
Safely use a ladder within the manufacturer's weight capacity
Lift and carry up to 50 lbs
Safely access crawl spaces, attics, confined spaces, roof tops, etc.
Ability to work in all types of weather conditions

Nice To Haves

Creative thinkers with an emphasis on building teams and long term, profitable relationships.
Experience interacting with both commercial and residential clients

Responsibilities

Lead and mentor a group of front-line colleagues
Provide highly skilled “hands-on" management
Train and develop technicians
Monitor scheduling and routing to drive efficiencies and productivity
Schedule client services and route service technicians
Motivate the service team to provide high-quality customer and technical services
Guide service technicians in resolving client issues and concerns
Ensure that customer expectations are met
Perform quality site inspections
Review and submit all service-related documents and reporting
Assist with interviewing and selecting service technicians and trainees
Maintain inventory of equipment and supplies
Multi-task within a fast-paced environment