Service Manager
Accurate Forklift Inc•Santa Rosa, CA
•$75,000 - $85,000
About The Position
We are seeking a strategic, results-oriented Service Manager to lead and improve the service department. The role oversees department operations to support high customer satisfaction and efficiency. It combines leadership, technical knowledge, customer service, and responsibility for service staff. The Service Manager works with staff, customers, and vendors, communicates effectively, and mediates conflicts when they arise.
Requirements
- At least 5 years of experience in service operations and field-related work.
- Deep knowledge of service management.
- Technical mechanical knowledge.
- Data and computer knowledge.
- Experience implementing best practices in service operations.
- Experience in a leadership role.
- Ability to drive change when needed.
- Strong communication and interpersonal skills.
Responsibilities
- Oversee service department operations to promote customer satisfaction and efficiency.
- Lead and support service staff, including inspiring colleagues who are still learning.
- Drive change and implement best practices to move the service department forward.
- Communicate and work effectively with staff, customers, and vendors.
- Mediate conflicts that arise.
Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
