Service Manager
About The Position
The Service Manager combines in-depth automotive repair knowledge with strong people skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. It also oversees customer service, daily shop operations, and sales activities. The position is with Bridgestone Retail Operations (BSRO), which operates company-owned automotive service stores. The listed pay range is $21.85–$34.14. Bridgestone states that compensation meets or exceeds applicable minimum wage requirements.
Requirements
- High school diploma or equivalent.
- Four years of automotive service technical experience.
- One year of service manager or service writer experience.
- Problem-solving skills for customer complaints.
- Aptitude for managing inventory, scheduling, and equipment maintenance.
- Ability to lead and coach others.
- Teammate, customer-service, and communication skills.
- Ability to recruit and select technicians according to store requirements.
- Willingness to continue education and remain current on automotive repair issues.
- Valid automotive driver's license maintained at all times to test-drive customers' vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for auto service staff according to individual skill levels.
- Serve customers' automotive service needs.
- Oversee hiring and training of an effective auto service team.
- Support high teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
- Serve as the primary contact for customer inquiries, feedback, and concerns, using interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
- Manage paperwork, customer interactions, financial transactions, and adherence to company policies and standards to support efficient store operations.
- Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the back and front of the shop.
- Provide insights to the front of the shop to support product and service sales and revenue generation.
- Assist with purchasing parts, materials, and equipment.
Benefits
- Medical, dental, and vision coverage starting on day one.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program.
- Professional development, training, and regular mentorship.
- Community involvement and corporate social responsibility activities.
- Supportive onboarding experience.
- Inclusive team and work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
