Service Manager

The Timken Company • Wadsworth, OH

20d • Onsite

About The Position

PT Tech, a subsidiary of Timken, is seeking an experienced Service Manager to provide product support, training, and issue resolution for heavy-duty power transmission products and equipment. The role oversees troubleshooting, diagnosis, and repair of hydraulic and electrical circuits, components, and systems used in heavy construction, mining, and forestry equipment. It also sets the strategic direction for remanufacturing, customer support, and revenue growth. The position is full-time, exempt, and onsite at PT Tech by Timken in Wadsworth, Ohio. Frequent travel and extended onsite assignments may be required.

Requirements

• Bachelor’s degree in Engineering or Sales.
• At least 3 years of hands-on field service or maintenance experience with gearboxes, clutches, crushers, grinders, or heavy rotating equipment.
• At least 5 years of experience in Sales or Engineering management, or 7 years of experience in Engineering.
• Strong mechanical skills, including disassembly and assembly, bearings, seals, couplings, shaft inspection, and basic machining or fabrication.
• Experience with condition monitoring, including vibration analysis, oil analysis interpretation, and infrared thermography.
• Valid driver’s license and willingness to travel frequently and work extended onsite assignments.
• Strong written and verbal communication skills for technical reporting and customer interaction.
• Ability to work independently in remote or difficult environments and manage multiple priorities onsite.
• Physical capability to lift, climb, work in confined spaces, and work outdoors.
• Must be authorized to work in the United States. The role may require access to export-controlled technical data and hardware; eligible candidates include U.S. citizens, green card holders, asylees, or others eligible to receive U.S. export license authorizations.

Nice To Haves

• Certifications in vibration analysis (ISO categories), fluid analysis, or thermography.
• Experience with laser shaft alignment tools, dynamic balancing equipment, borescope inspection, and field machining.
• Experience preparing service estimates, scope-of-work documents, and aftermarket sales support.
• Experience in mining, aggregates, recycling, or heavy industrial environments.

Responsibilities

• Coordinate and manage Service Technicians and Service Analysts, providing guidance, mentorship, and support to promote performance and customer satisfaction.
• Train customers in the use and design of PT Tech products.
• Provide customer support by phone, email, and site visits, responding thoroughly and professionally to questions.
• Inspect parts, components, systems, and machines to identify operational discrepancies.
• Troubleshoot hydraulic and electrical circuits and diagnose root causes of failures.
• Determine and implement corrective actions based on failed-part inspections.
• Order replacement parts and services in a timely and cost-effective manner.
• Perform repairs or part replacements within established task parameters and ensure repairs maintain or improve machine performance and appearance.
• Complete organized, timely documentation for repairs, inspections, and parts orders, and follow up on completed tasks to ensure customer satisfaction.
• Oversee the strategic direction of PT Tech support, RX, and rebuild processes, focusing on customer satisfaction.
• Supervise global service teams and/or Timken Service Engineers.
• Troubleshoot hydraulic systems and conduct HYDAC diagnostics.
• Diagnose and resolve issues with 12v and 24v electrical circuits.
• Troubleshoot and upgrade software and firmware on PT Tech products.

Benefits

• Competitive pay; starting range begins at $88,000, with pay based on experience and education.
• Comprehensive medical, dental, and vision coverage, beginning on the first day of employment.
• 401(k) retirement savings plan with company match.
• 10 paid holidays per year plus paid vacation.
• Paid parental leave after one year of service.
• Employee discounts on products and services.
• Education expense reimbursement, with eligibility to apply from the first day of employment.
• Professional development and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager