Service Manager

EquipmentShare•Wilmington, DE

5d•$75,000 - $105,000•Onsite

About The Position

EquipmentShare is hiring a Service Manager at its rental facility in Wilmington, Delaware. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose equipment issues using data from hundreds of makes and models. The role determines root causes and corrective actions, coordinates and supervises the quality performance of mechanics and service personnel, and schedules repairs for customer- and company-owned rental equipment. The Service Manager maintains customer relationships, keeps customers informed about service and support, and promptly responds to and resolves their inquiries, requests, complaints, and other communications. The role also supports employee training and development and maintains a safe work environment. Other duties may be assigned as needed. The stated schedule is Monday through Friday, 7:00 AM to 5:00 PM. The salary range is $75,000–$105,000; final compensation may vary based on factors including experience and location.

Requirements

Industry knowledge in the rental industry or a related construction field.
Ideally, three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to adapt to a fast-paced, growing company and quickly learn and stay current on EquipmentShare products and services.
Ability to work competitively while thriving in a team-oriented environment.
Superior customer service, teamwork, and verbal and written communication skills.
Experience leading maintenance teams.
Valid driver's license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
High school diploma.
Ability to move, stand, stoop, and bend freely, and lift up to 50 pounds at times.
Employment is contingent on passing a background check; this safety-sensitive position also requires passing a 10-panel drug screen.

Nice To Haves

Trade school certificate.
Experience in field service, maintenance, and repair.
Experience and/or a background in the construction industry; preference will be given to applicants with this experience or background.

Responsibilities

Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
Use company technology to create, assign, and monitor work orders.
Track machine service intervals and order parts.
Diagnose equipment issues, determine root causes, and identify corrective actions using equipment data.
Coordinate and supervise the quality performance of equipment mechanics and service personnel.
Schedule repairs for customer- and company-owned rental equipment.
Maintain and nurture customer relationships and keep customers informed about service, support, and ways EquipmentShare may help their businesses.
Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
Train and develop employees and maintain a safe work environment.
Perform other duties as assigned.

Benefits

Monthly family dinner night.
Base salary plus Company Profit Sharing Plan.
Company-provided truck.
Medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous paid time off and paid holidays.
Gym membership stipend and wellness programs.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.