Service Manager

Pomp's Tire Service • Davenport, IA

20d • $50,000 - $65,000

About The Position

Pomp’s Tire Service is seeking a Service Manager to support daily operations and work directly with customers to schedule service needs. The position combines customer service, service-team coordination, inventory support, and hands-on assistance in the shop. It may offer opportunities for skill development and advancement, and the company notes that many of its Store Managers started in this position.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and ability to pass a pre-employment driver’s file review.
• Ability to read and accurately verify work order details.
• Ability to maintain confidentiality of personal and business information.
• Exceptional communication skills and ability to engage effectively with internal and external customers and co-workers.
• Ability to regularly lift, carry, or move up to 50 pounds and occasionally lift, push, or move 100 pounds.

Nice To Haves

• Experience in management and sales is preferred.
• Previous experience in the tire industry is strongly preferred.
• Familiarity with the MaddenCo software system is a plus.

Responsibilities

• Diagnose tire issues and recommend effective solutions.
• Handle incoming calls and respond promptly to customer inquiries.
• Delegate tasks to service employees to maintain workflow and efficiency.
• Support inventory management to ensure proper stock levels.
• Assist in the shop to help maintain production levels.
• Follow up on past-due accounts to ensure timely payments.
• Ensure service employees receive proper training and development.
• Maintain a clean and organized workspace.
• Perform additional duties as assigned by the manager.

Benefits

• Eligible to enroll in medical, dental, and vision insurance at affordable rates.
• Eligible to enroll in life insurance, short- and long-term disability, critical illness, accident, death and dismemberment, and hospital indemnity insurance.
• 401(k) with company match.
• Paid holidays, sick time, vacation, and special “Happy Days” for life events available from day one.
• Employee discounts on company products.
• Opportunities for skill development and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED