Service Manager

EquipmentShare•Great Falls, MT

7d•Onsite

About The Position

EquipmentShare is hiring a Service Manager at its rental facility in Great Falls, Montana. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare’s technology to create, assign, and monitor work orders; track machine service intervals; order parts; and diagnose equipment issues using information from hundreds of makes and models. The role determines root causes and corrective actions, coordinates and supervises the quality of mechanics’ and service personnel’s work, and schedules repairs for customer- and company-owned rental equipment. The Service Manager maintains customer relationships, keeps customers informed about service and other ways EquipmentShare can support their businesses, and promptly responds to and resolves customer communications. The position also supports employee training and development and maintains a safe work environment. Other duties may be assigned as needed. The schedule is Monday through Friday, 7:00 AM to 5:00 PM. This is a safety-sensitive position; an offer is contingent on passing a 10-panel drug screen. Employment is also contingent on passing a background check.

Requirements

Industry knowledge in the rental industry or a related construction field.
Ideally, three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to adapt to a fast-paced, growing company and quickly learn about and stay up to date on EquipmentShare products and services.
Ability to be competitive while thriving in a team-oriented environment.
Superior customer service, teamwork, and verbal and written communication skills.
Experience leading maintenance teams.
High school diploma.
Valid driver's license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Ability to move, stand, stoop, and bend freely.
Ability to lift up to 50 pounds at times.
Passing a 10-panel drug screen is required for an employment offer; employment is contingent on passing a background check.

Nice To Haves

Trade school certificate.
Experience in field service, maintenance, and repair.
Experience and/or a background in the construction industry; preference is given to applicants with this background.

Responsibilities

Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
Create, assign, and monitor work orders using EquipmentShare technology.
Track machine service intervals and order parts.
Diagnose equipment issues and determine root causes and corrective actions.
Coordinate and supervise the quality performance of equipment mechanics and service personnel.
Schedule repairs for customer- and company-owned rental equipment.
Maintain and nurture customer relationships, ensure customer satisfaction, and keep customers informed about service and other ways EquipmentShare can help their businesses.
Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
Support employee training and development.
Maintain a safe work environment.
Perform other duties as assigned.

Benefits

Monthly family dinner night, subject to restrictions.
Competitive compensation consisting of base salary plus a Company Profit Sharing Plan.
Company-provided truck.
Full medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous paid time off and paid holidays.
Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.