Service Manager

United Ag & Turf•Hicksville, NY

About The Position

United Ag & Turf NE, a John Deere dealership with multiple locations across the Northeast, is seeking a Service Manager to manage the Service Department’s branch operations and provide a high level of customer satisfaction to external and internal customers. The role works closely with branch leaders and employees to support safe, secure, and well-maintained building operations. The Service Manager oversees service work, department personnel, customer concerns, department policies and processes, forecasts, goals, and strategic and marketing plans. The position offers a salary of $50,000–$85,000 per year.

Requirements

Excellent customer service skills and follow-through ability.
General understanding of mechanical and technical terms, and knowledge of methods, materials, tools, and techniques used to repair customer- and dealer-owned equipment.
Ability to manage personnel and adhere to company policies and procedures.
Ability to use standard desktop applications, email, internet functions, and Service Advisor.
Ability to work varying shifts, weekends, and holidays, or as needed on a rotating on-call basis.
Ability to write and speak effectively to individuals and groups.
High attention to detail and accuracy of information.
Solid understanding of financial principles related to Service Department operations and company business systems.
Ability to create, analyze, and interpret internal reports and provide feedback on areas for improvement.
Ability to manage a fast-paced environment and work effectively across departments in a team environment.
Desire to expand personal development and willingness to accept additional assignments.
Ability to travel for customer service and training as needed.
Forklift certification must be achieved and maintained.
Clean driving record and valid driver’s license.
High school diploma or GED.

Nice To Haves

Familiarity with the equipment industry, John Deere, and competitive products is preferred.
Two years of equipment industry or service experience is preferred.

Responsibilities

Manage service repairs and assign jobs and work areas to Service Department employees according to their skills and knowledge.
Ensure service repair orders are completed and invoiced on time to support department profits and customer satisfaction.
Resolve elevated customer issues, escalating when needed.
Participate in regular meetings with department managers to identify and implement ways to foster teamwork between departments.
Assist in developing and executing Service Department policies and processes.
Create the annual branch Service Department forecast and goals in alignment with financial and operational objectives.
Execute the Service Department’s strategic and marketing plans and review progress toward goals.
Communicate with the Corporate Service Manager, branch Parts Manager, and branch personnel.
Hire, train, and develop service personnel.
Complete service personnel performance reviews and deliver corrective action and discipline as needed.
Ensure department tools, equipment, and vehicles are in good working order.
Identify and develop new customer and business opportunities to grow the department.
Maintain a professional appearance of the facility, assets, personnel, and surrounding property; identify improvement opportunities and request support from leadership as needed.
Travel for customer service and training as needed.
Obtain and maintain forklift certification.