Service Manager

Hy-Vee•Sioux Falls, SD

14d•Onsite

About The Position

The Service Manager supervises and coordinates employees across all store departments to keep operations running smoothly and ensure prompt, friendly customer service. The role leads by example, manages schedules, addresses customer issues, oversees merchandising and compliance, and helps wherever needed in the store. The Service Manager works in a fast-paced retail environment and is responsible for developing employees and delivering results. Candidates must be at least 18 years old. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic involving fractions, decimals, and percentages.
Ability to interview for basic information, clearly guide and direct people, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Where applicable to the role, safely use sharp knives and blades for food preparation.
Where applicable to the role, tolerate exposure to heat and burn hazards from cooking, baking, or grilling equipment.
Where applicable to the role, operate a delivery vehicle in accordance with applicable DOT standards.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and help make each store visit positive.
Lead by example and foster friendliness, teamwork, accountability, and positive employee relations.
Plan, prepare, and adjust work schedules; assign duties and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees throughout the store when department managers are absent, or perform work at any job level as needed.
Ensure consistent customer service and resolve customer issues promptly and professionally.
Train employees on store policies, department procedures, job duties, and policy updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet store and customer needs.
Compile, store, retrieve, and understand managerial data, including sales, inventory, and advertising and display projections.
Review personnel records for completeness and accuracy and understand basic payroll processes.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential information, including pricing, sales reports, profit-and-loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines and report to work as scheduled and on time.