Service Manager

Sciens Building Solutions • Latham, NY

4d

About The Position

Sciens Building Solutions is seeking a Service Manager to lead a Division’s service department and back-office team, drive customer satisfaction, and support business growth. The role is suited to someone with team-management experience in fire detection, fire protection, security, or electrical industries who is ready to take ownership of Division service management within a national organization.

The Service Manager oversees service operations, including scheduling, execution, billing, and completion of service, warranty, and emergency jobs. The position also manages budgets and financial performance, customer and vendor relationships, workforce and asset planning, employee development, safety compliance, and coordination with sales and installation teams.

Requirements

• Two to five years of experience in a service operations manager role within the fire detection, fire protection, or security environment.
• Ability to communicate effectively with company leadership, regional staff, customers, vendors, and other diverse groups.
• Strong team-building and leadership ability.
• Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems.
• Strong understanding of profit and loss statements and key financial drivers.
• Ability to attract, develop, grow, and retain a team.
• Ability to understand technical aspects of product lines and applications to make informed management decisions.
• Valid driver’s license.
• Must pass a background check and drug screening.
• Ability to work independently.
• Excellent organizational, decision-making, and communication skills.
• Proficiency in NFPA codes and standards.
• Strong computer skills and proficiency with Microsoft Office.
• Knowledge of OSHA safety standards.

Nice To Haves

• NICET Level II certification preferred.

Responsibilities

• Manage the service department of the assigned Division.
• Supervise, train, and develop branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
• Manage scheduling, execution, billing, and completion of service, warranty, and emergency jobs.
• Ensure service inspections are completed on time and system deficiencies are resolved.
• Develop a budget and meet revenue and gross margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to execute plans and processes that meet or exceed goals and maximize market potential.
• Deliver projects within the original budgeted cost.
• Conduct monthly financial performance analysis, report results to management, and take corrective action as needed.
• Manage assets efficiently, including inventory and company service vehicles.
• Build a high-performance culture through annual performance reviews and development initiatives.
• Plan and allocate manpower.
• Contribute to customer satisfaction and cash collections.
• Work with sales and installation teams to support Division growth and profitability.
• Control and calibrate inspection, measuring, and testing equipment.
• Ensure employees embrace the safety culture and comply with safety initiatives.

Benefits

• Paid time off plan and holidays.
• 401(k) matching.
• Short-term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone, laptop, and vehicle.
• Professional career development opportunities.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed