Service Manager
About The Position
The Service Manager oversees shop operations and directs the flow of scheduled work, including use of Shop Monkey, the shop management program. The role implements and executes company procedures and policies and ensures safety procedures are followed for team members and customers. The manager instructs, coaches, trains, and manages shop technicians; maintains a clean and safe work environment; oversees shop tools and equipment; and ensures technicians document required information in Shop Monkey. The role also oversees required torque procedures, product ordering and receipt for installs, shop scheduling, customer special orders, truck maintenance and inspections, safety audits, equipment calibration, cleaning, and customer returns. The position also assists with hiring, recruiting, and return-to-vendor paperwork, and performs other duties deemed necessary by store management.
Requirements
- Ability to pass a background check prior to hire.
Responsibilities
- Oversee shop operations and direct the flow of scheduled work, including the Shop Monkey shop management program.
- Implement and execute company procedures and policies and ensure shop safety procedures are followed.
- Instruct, coach, train, and manage shop technicians, ensuring procedures are followed and the work environment remains clean and safe.
- Inspect shop tools and equipment daily to ensure they are usable and safe; schedule maintenance for missing or broken equipment and communicate equipment needs or service requirements to store management.
- Review and maintain proper Shop Monkey procedures and ensure shop technicians document all required fields.
- Implement and execute required TIA, ALI, and company guidelines for the shop.
- Enforce company personal protective equipment and safety policies, including safety glasses, gloves, torque procedures, and lifting procedures.
- Oversee the technician's first torque procedure and perform the manager's secondary torque on all vehicles.
- Verify completion of the figure after the technician's first torque.
- Order products for services and installs through 1st Call and vendors, excluding items ordered for store stock.
- Complete the shop work schedule for staff.
- Assist management with hiring and recruiting shop personnel.
- Train all shop technicians.
- Receive service-related products ordered for installs.
- Assist management with return-to-vendor paperwork.
- Maintain and oversee the binder for customer special orders, such as center caps or wheel replacements.
- Complete weekly company truck maintenance and inspections in Shop Monkey and address issues as needed with management.
- Assist with the monthly safety audit.
- Complete daily equipment calibration and safety inspections.
- Maintain the daily shop cleaning schedule.
- Ensure customer returns are managed, cleaned, labeled, and prepared for sale.
- Perform other duties deemed necessary by the store management team.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
