Service Manager

Terminix•Montgomery, AL

About The Position

The Service Manager is a leadership role at a local Terminix branch, responsible for leading and motivating Pest Technician teams to deliver Terminix services and maintain customer satisfaction. The manager ensures the team operates effectively and efficiently, oversees daily scheduling and route completion, supports regulatory compliance and safety, responds to customer concerns, evaluates technician performance, monitors product inventory, and facilitates ongoing training for local sales and service teams. The role may involve working outside and in confined spaces such as crawl spaces and attics when necessary.

Requirements

An associate’s degree; a four-year degree is highly desirable.
A valid driver’s license from the state of residence.
Ability to effectively lead and motivate others.
Strong communication skills, including interpersonal, written, and presentation skills.
Problem-solving skills and the ability to develop practical solutions.
Ability to build rapport and establish trust with customers and employees.
Attention to detail and understanding of the importance of safety.
Aptitude for basic to intermediate math for sales- and service-related calculations.
Comfort working outside and in confined spaces such as crawl spaces and attics when necessary.

Nice To Haves

One to two years of related experience; helpful but not required.
Willingness to relocate.
A four-year degree.

Responsibilities

Monitor branch scheduling and ensure pest technician routes are successfully completed.
Ensure regulatory compliance and safety standards are met or exceeded.
Respond to customer concerns, including resolving cancellation requests.
Inspect and evaluate Pest Technician performance.
Monitor and maintain inventory levels of pest control products.
Facilitate continual training of local sales and service teams.
Lead and motivate local Pest Technician teams to provide outstanding service delivery and customer satisfaction.

Benefits

Comprehensive training and licensure paid by the company.
Company vehicle, gas card, cell phone, and laptop.
Highly competitive compensation; some roles offer performance incentives.
Opportunities for advancement and career growth.
Medical, dental, and vision coverage, plus discounts on Terminix brands.
Short- and long-term disability insurance and life insurance.
Paid time off, including vacation and sick days.
Company-paid holidays and floating holidays.
401(k) retirement plan with company matching contributions.
Tuition reimbursement for full-time colleagues.
Health benefits available for enrollment immediately upon hire, with benefits starting on day one for full-time colleagues.
Training and development programs.