Service Manager
Bridgestone Americas•Elmore, VT
•$22 - $34
About The Position
The Service Manager combines in-depth automotive repair knowledge with strong people skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. The Service Manager also oversees customer service, shop workflow, staffing, and business operations to support customer satisfaction, team retention, and sales.
Requirements
- High school diploma or equivalent.
- Four years of automotive service technical experience.
- One year of service manager or service writer experience.
- Ability to solve customer complaints.
- Aptitude for managing inventory, scheduling, and equipment maintenance.
- Ability to lead and coach others.
- Strong teammate, customer-service, and communication skills.
- Ability to successfully recruit and select technicians according to store requirements.
- Willingness to continue education and stay current on automotive repair issues.
- Valid automotive driver’s license at all times to test-drive customers’ vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for auto service staff according to individual skill levels.
- Serve customers’ automotive service needs and manage customer interactions, including proactive communication, issue resolution, and follow-up.
- Act as the primary contact for customer inquiries, feedback, and concerns, building customer relationships and loyalty.
- Oversee hiring and training of an effective auto service team and work to ensure high teammate retention.
- Lead, coach, and supervise vehicle technicians.
- Maintain compliance with quality standards and company policies.
- Manage operational tasks including paperwork, customer interactions, financial transactions, and adherence to company standards.
- Drive sales through customer interactions, vehicle inspections, and communication between the front and back of the shop.
- Provide insights to the front of the shop to support product and service sales and revenue generation.
- Assist with purchasing parts, materials, and equipment.
Benefits
- Medical, dental, and vision coverage starting on day one for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Professional development resources, training, and regular mentorship.
- Community involvement and corporate social responsibility activities.
- Supportive onboarding experience.
- Inclusive team and work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
