Service Manager

RNR Tire Express•Athens, GA

22d

About The Position

The Service Manager oversees shop operations and directs the flow of scheduled work, including use of the Shop Monkey shop management program. The role implements and executes company shop procedures and policies, enforces safety requirements, and ensures a clean and safe work environment for team members and customers. The Service Manager instructs, coaches, trains, and manages shop technicians, monitors their adherence to procedures, and ensures required work is documented in Shop Monkey. The position oversees shop tools and equipment, including daily inspections, calibration, safety checks, and arranging maintenance for missing or broken equipment. It also oversees technician torque procedures, shop schedules, product orders for installs and services, and customer special-order records. The Service Manager supports hiring, training, safety audits, truck maintenance, vendor returns, and other work deemed necessary by store management.

Requirements

Ability to pass a background check prior to hire.

Responsibilities

Oversee shop operations and direct the flow of scheduled work, including use of Shop Monkey.
Implement and execute company procedures and policies pertaining to the shop.
Ensure shop safety procedures are followed to protect team members and customers.
Instruct, coach, train, and manage shop technicians, ensuring procedures are followed and the work environment is clean and safe.
Inspect shop tools and equipment daily to ensure they are usable and safe; arrange maintenance for missing or broken equipment and keep store management informed of equipment needs and service requirements.
Review and maintain Shop Monkey procedures and ensure technicians document all required fields.
Implement and execute required TIA, ALI, and company guidelines pertaining to the shop.
Enforce company PPE and safety policies, including safety glasses, gloves, torque procedures, and lifting procedures.
Oversee technicians' first-torque procedures and perform the manager's secondary torque on all vehicles; verify completion of the figure after the technician's first torque.
Order products as needed through 1st Call and vendors for services and installs, excluding items ordered for store stock.
Complete the shop work schedule for staff.
Assist with hiring and recruiting shop personnel.
Train all shop technicians.
Receive service-related products ordered for installs.
Assist management with return-to-vendor paperwork.
Maintain and oversee the customer special-orders binder, such as for center caps or wheel replacements.
Complete weekly company truck maintenance and inspections in Shop Monkey and address issues with management as needed.
Assist with the monthly safety audit.
Complete daily equipment calibration and safety inspections.
Maintain the daily shop cleaning schedule.
Ensure customer returns are managed, cleaned, labeled, and prepared for sale.
Perform other tasks deemed necessary by the store management team.