Service Manager
About The Position
The Service Manager oversees shop operations and directs the flow of all scheduled work, including use of the Shop Monkey shop management program. The role implements and executes company procedures and policies, enforces shop safety requirements, and maintains a clean and safe environment for team members and customers. The Service Manager instructs, coaches, trains, and manages shop technicians, monitors documentation and procedural compliance, and oversees tools, equipment, maintenance, inspections, and calibration. The position also coordinates shop staffing schedules, supports recruiting and hiring, orders service-related products, handles product and return processes, and performs vehicle torque checks. The manager completes routine maintenance and safety documentation and carries out other tasks requested by store management.
Requirements
- Must be able to pass a background check prior to hire.
Responsibilities
- Oversee shop operations and direct the flow of all work scheduled within the shop, including use of Shop Monkey.
- Implement and execute company procedures and policies pertaining to the shop.
- Ensure shop safety procedures are followed to protect team members and customers.
- Instruct, coach, train, and manage shop technicians, ensuring procedures are followed and the work environment remains clean and safe.
- Inspect shop tools and equipment daily; arrange maintenance for missing or broken equipment and inform store management of equipment needs or service requirements.
- Maintain proper Shop Monkey procedures and ensure technicians document all required fields.
- Implement and execute required TIA, ALI, and company guidelines pertaining to the shop.
- Enforce company PPE and safety policies, including safety glasses, gloves, torque procedures, and lifting procedures.
- Oversee technicians' first torque procedure and perform the manager's secondary torque on all vehicles.
- Verify completion of the figure after the technician's first torque.
- Order products as needed through 1st Call and vendors for services and installs, excluding items ordered for store stock.
- Complete the shop work schedule for staff.
- Assist with hiring and recruiting shop personnel.
- Train all shop technicians.
- Receive service-related products ordered for installs.
- Assist management with return-to-vendor paperwork.
- Maintain and oversee the binder for customer special orders, such as center caps or wheel replacements.
- Complete weekly company truck maintenance and inspections in Shop Monkey and address issues with management as needed.
- Assist with the monthly safety audit.
- Complete daily equipment calibration and safety inspections.
- Maintain the daily shop cleaning schedule.
- Ensure customer returns are managed, cleaned, labeled, and prepared for sale.
- Perform other tasks deemed necessary by the store management team.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
