Service Manager

Transource Truck & Equipment Inc•Sioux Falls, SD

77d•Onsite

About The Position

TranSource Truck & Equipment, Inc. is a growing company representing Mack Trucks and Volvo Construction Equipment, along with being the Servicing Dealer for multiple other product lines that support the On Highway, Construction and Agriculture Industry. We're committed to excellence in customer service, innovation, and reliability. As we grow, we're looking for a dedicated Service Manager to lead our service department and ensure the highest standards of equipment maintenance and customer satisfaction. The Service Manager will oversee day-to-day operations of the service department, manage a team of service technicians, and ensure efficient, timely, and high-quality service for all customer equipment needs. This role is critical to maintaining strong client relationships and operational excellence.

Requirements

Previous supervisory/management experience preferred
2-year technical degree or several years of comparable shop experience
Knowledge of diesel engines, hydraulics, transmissions, undercarriage, track systems and components, pneumatic, electrical and fuel systems is a plus
Positive attitude and desire to provide outstanding and professional customer service
Excellent written, verbal and computer skills
Excellent customer service skills
Ability to maintain safe and clean work environment
Must be able to pass a drug and background screening and have an insurable driving record.

Responsibilities

Oversee the daily operations of the service department.
Lead and have ownership of management responsibility with reference to hiring, performance management, and overall people management with assigned service technicians
Demonstrate leadership in day-to-day management of the Service Technicians under their direction.
Oversee the scheduling of repairs, arrival and departure of customer machines and rentals
Coach, mentor, and communicate job expectations to service department team members.
Monitor workflow and prioritize service jobs to ensure timely completion
Communicate effectively with customers regarding service updates, estimates, and technical issues
Respond promptly to customer needs in a positive, supportive and timely manner to ensure maximum value for work performed
Complete service reports and maintain clear customer records
Schedule routine visits to key accounts
Work with the General Service Manager to provide a safe operation for the employees as well as control expenses, monitor shop efficiency, and maximize overall shop profitability