Service Manager

Cintas • Normal, IL

21d • $68,000 - $90,422

About The Position

Cintas is seeking a Service Manager to directly manage its customer-facing Service team. The manager oversees team performance, hiring, and performance management; fosters a safe working environment; resolves customer issues; trains team members on effective sales techniques; and supports customer satisfaction and goodwill at customer sites. The role is accountable for sales, profit, inventory, and payroll goals, manages a budget, and addresses operational issues that affect service.

The position includes hands-on support for direct reports. This may involve accompanying service representatives or visiting customers independently to assist with product or service pickup and delivery. The manager drives a company-owned vehicle to and from customer locations and lifts, carries, and walks products in and out of customer accounts while maintaining high-quality service and customer goodwill. The role also performs managerial duties.

Requirements

• Valid driver's license.
• High School Diploma or GED.

Nice To Haves

• Bachelor's degree or equivalent work experience.
• Management experience.
• Experience in industrial sales or customer service.
• Availability to start within two weeks after an offer is made and accepted.

Responsibilities

• Hire and manage the performance of the customer-facing Service team.
• Manage the overall performance of the team and foster a safe working environment.
• Resolve customer-related issues successfully.
• Train the team on effective sales techniques.
• Support customer satisfaction and goodwill at customer sites.
• Achieve sales, profit, inventory, and payroll goals.
• Manage a budget and address operational issues affecting service.
• Accompany service representatives or visit customers independently to assist with pickup and delivery of products or services.
• Drive a company-owned vehicle to and from customer locations.
• Lift, carry, and walk products in and out of customer accounts while maintaining service and customer goodwill.
• Perform managerial duties.

Benefits

• Medical, dental, and vision benefits, with premiums below the national average.
• Four medical plan options, including one plan offered at zero cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.
• Annual target bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED