Service Manager

Ecolab Inc. • Beaumont, OH

33d • $81,200 - $121,700

About The Position

Nalco Water, an Ecolab company, is seeking a Service Manager to shape service and support strategy and ensure system assurance and operational excellence for mission-critical customers. The role serves as a technical service expert on data center cooling systems, especially liquid-to-liquid heat exchange and CDU technologies. It supports site technicians and customers with installation, commissioning, maintenance, and troubleshooting, and manages service components of startup and commissioning projects and operational activities for CDUs and adjacent liquid-cooling offerings.

The Service Manager manages daily operations involving site personnel, chemistry, reporting, budgets, and maintenance programs; maintains relationships with key contacts; performs work typically carried out by the positions managed; troubleshoots systems; manages inventory and conducts system audits; and communicates, reports, and resolves issues with minimal support from Operations Management. The candidate must reside within or be commutable to Beaumont, Texas, and should expect overnight travel of up to 5%.

Requirements

• Associate’s degree.
• Five years of experience in data center infrastructure, with a strong focus on mechanical systems, cooling technologies, and commissioning processes.
• Valid driver's license and acceptable Motor Vehicle Record.
• Ability to perform the essential functions of the job, with or without reasonable accommodation.
• Must reside within or be commutable to Beaumont, Texas.
• Overnight travel of up to 5%.

Nice To Haves

• Proven track record in data center construction, startup, and operational support.
• Strong understanding of critical facility operations, including redundancy, uptime requirements, and risk mitigation.
• Excellent communication and collaboration skills, with the ability to interface with technical and non-technical stakeholders.
• Experience working in a startup or fast-paced environment.

Responsibilities

• Serve as the technical service expert on data center cooling systems, focusing on liquid-to-liquid heat exchange and CDU technologies.
• Support training for site-level technicians and customers on installation, commissioning, maintenance, and troubleshooting.
• Manage service components of startup and commissioning projects and operational activities for CDU and adjacent liquid-cooling offerings.
• Manage and perform daily operations involving site personnel, chemistry, reporting, budgets, and maintenance programs.
• Maintain established relationships with key contacts.
• Perform most of the work associated with positions managed, troubleshoot systems, manage inventory, and conduct system audits.
• Communicate, report, and resolve issues with minimal support from the Operations Management team.

Benefits

• Paid field training and training at Nalco Water Headquarters in Naperville, Illinois.
• Flexible, independent work environment.
• Non-decaled company vehicle for business and personal use.
• Comprehensive benefits package starting on the first day of employment, including medical, dental, and vision coverage.
• Matching 401(k).
• Company-paid pension.
• Stock purchase plan.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree