Service Manager
Royal Oak Ford•Royal Oak, MI
About The Position
The Automotive Service Manager is responsible for running an efficient, profitable, and compliant service department at a family-owned automotive dealership. The role oversees staffing, technician productivity, customer retention, and the daily inventory of technician time, ensuring it is consistently sold while maintaining quality control and manufacturer warranty compliance. The position is a rare opening due to the current Service Manager’s retirement. The dealership describes itself as premier, fast-growing, and stable, with long-tenured staff.
Requirements
- At least 3–5 years of experience as an Automotive Service Manager or Assistant Service Manager in a dealership environment.
- Strong understanding of automotive repair processes, flat-rate technician scheduling, and parts department logistics.
- Excellent communication, team-building, and conflict-resolution abilities.
- Valid driver’s license and clean driving record.
Nice To Haves
- Proficiency with dealer management systems such as CDK and service retention software such as DealerFx; preferred but not required.
- ASE certifications or OEM-specific service management credentials.
Responsibilities
- Train, motivate, counsel, and monitor the performance of service advisors, technicians, and support staff.
- Manage customer relationships and retention, responding promptly to inquiries and escalations and ensuring repairs are completed correctly the first time.
- Direct and schedule daily shop activities, monitor technician productivity, and maintain related payroll documentation.
- Collaborate with the Parts Manager to ensure parts availability and minimize vehicle downtime.
- Maintain reporting systems required by general management and the factory.
- Ensure compliance with manufacturer warranty guidelines and local health and safety regulations, including OSHA.
Benefits
- Competitive base salary with an aggressive performance-driven bonus structure.
- Medical, dental, vision, disability, and life insurance plans.
- 401(k) retirement plan with company match.
- Paid time off (PTO) and paid holidays.
- Continuous manufacturer training and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
