Service Manager

Bridgestone Americas • Fort Leonard Wood, MO

5d • $21 - $32

About The Position

The Service Manager combines automotive repair knowledge with strong people skills to manage customer relationships and act as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians and assists with purchasing parts, materials, and equipment. It also manages customer interactions, service operations, scheduling, sales, and compliance with company quality standards.

The listed pay range is $20.70–$32.34. Bridgestone states that employees are paid at least the applicable minimum wage. The position is with Bridgestone Retail Operations, part of Bridgestone Americas, which operates automotive service and tire stores. The company describes a supportive, inclusive team environment and offers development and training opportunities.

Requirements

• High school diploma or equivalent.
• Four years of automotive service technical experience.
• One year of service manager or service writer experience.
• Ability to solve customer complaints.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Strong teammate, customer service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current on automotive repair issues.
• Valid automotive driver's license at all times to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for auto service staff based on individual skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective auto service team.
• Promote high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
• Act as the primary contact for customer inquiries, feedback, and concerns, building customer relationships and loyalty.
• Manage operational tasks such as paperwork, customer interactions, financial transactions, and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the front and back of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.
• Continue education and remain current on automotive repair issues.

Benefits

• Medical, dental, and vision coverage starting on day one for teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program.
• Professional development and training resources.
• Regular mentorship.
• Community involvement and corporate social responsibility activities.
• Supportive and inclusive team environment.
• Competitive pay.
• Performance incentives.
• Competitive healthcare packages for full-time and part-time employees.
• 401(k) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED