Service Manager

mohawk resources ltd • Amsterdam, NY

11d • $0 - $100,000 • Onsite

About The Position

Managing a service department is one thing. Building a high-performing service organization that delivers exceptional customer experiences, develops its service and installation network, and supports company growth through customer satisfaction is something more. How would you like to lead the team responsible for supporting customers, managing service operations, expanding our installer network, and improving the systems that keep a growing business running smoothly? At Mohawk Lifts, this isn't a role where you'll simply maintain the status quo. We're looking for a leader who enjoys solving complex problems, improving processes, developing people, and creating structure where structure is needed. This role is for someone who can balance technical understanding with operational leadership and continuously improve the way work gets done.

Requirements

• 7+ years of experience in service operations, technical service, project management, customer support management, or a related field
• 5+ years of leadership experience
• Proven success improving processes, workflows, and team performance
• Experience managing customer issues and driving resolution to completion
• Experience working with ERP, CRM, or service ticketing systems
• Technical aptitude related to mechanical, hydraulic, electrical, or industrial equipment

Nice To Haves

• Experience working with PLC driven systems is a plus
• Experience with distributor, installer, dealer, or service networks is a plus

Responsibilities

• Lead and develop a critical customer-facing department
• Build scalable processes and performance metrics
• Strengthen and expand our installer and service partner network
• Work cross-functionally with sales, engineering, manufacturing, and operations
• Improve customer satisfaction and service responsiveness
• Make a visible impact on company performance and long-term growth

Benefits

• Competitive salary
• Medical, Dental, Vision and Accident Insurance
• Company-paid $50,000 Life Insurance
• Company-paid Long-Term Disability
• 401(k) with up to 4.5% company match
• Annual performance bonus opportunity
• Employee Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed