Service Manager

Bridgestone Americas • Strawberry Point, IA

22d • $25 - $40

About The Position

The Service Manager combines in-depth automotive repair knowledge with strong people skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians and assists with purchasing parts, materials, and equipment. It also oversees service-team scheduling and hiring, customer service and retention, quality standards, and efficient store operations. The position drives sales through customer interactions, vehicle inspections, and coordination between the front and back of the shop.

Bridgestone Retail Operations is part of Bridgestone Americas and operates company-owned automotive service and tire stores across North America. The company offers training, performance incentives, paid vacation and holidays, healthcare packages, and a 401(k) plan. The stated pay range for this position is $25.30–$39.53.

Requirements

• High school diploma or equivalent.
• Four years of automotive service technical experience.
• One year of service manager or service writer experience.
• Problem-solving ability, including handling customer complaints.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Strong teammate, customer-service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current on automotive repair issues.
• Valid automotive driver's license maintained at all times to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for automotive service staff according to individual skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective automotive service team.
• Work to ensure high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
• Act as the primary contact for customer inquiries, feedback, and concerns, building customer relationships and loyalty.
• Manage operational tasks such as paperwork, customer interactions, financial transactions, and compliance with company policies and standards.
• Drive sales through customer interactions, vehicle inspections, and communication between the front and back of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.
• Select, coach, lead, train, and supervise vehicle technicians.

Benefits

• Medical, dental, and vision coverage starting on day one.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program available.
• Professional development, training, and regular mentorship.
• Community involvement and corporate social responsibility activities.
• Supportive onboarding experience.
• Inclusive and engaging team and work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED