Service Manager

Landmark Automotive Group•Atlanta, GA

13d•Onsite

About The Position

Landmark Automotive is seeking a motivated automotive Service Manager to lead a service team at a franchise dealership. The manager provides guidance, leadership, and expertise to customers and staff while helping the department deliver excellent customer service and meet operational objectives. The role includes managing service personnel, sales and production performance, finances, warranty activity, payroll, facility and equipment, and compliance with dealership policies and OSHA requirements.

Requirements

Associate's degree or equivalent from a two-year college or technical school; or 2 to 4 years of related experience and/or training; or an equivalent combination of education and experience.

Responsibilities

Conduct daily one-on-one client status meetings with each ASM to identify potential service issues.
Monitor automotive repair and maintenance work to prevent operational delays.
Work with the service director to set departmental objectives.
Recruit, interview, and train service staff.
Maintain daily sales and production records as prescribed by upper management.
Review and evaluate service sales performance.
Staff technical teams relative to production requirements.
Remain current on new products and changes to existing products.
Maintain department finances within parameters established by upper management.
Assure proper repair-order flow and maximize productivity.
Monitor and control warranty activity to ensure compliance with policies and procedures.
Adhere to dealership policy on client vehicle care and operation.
Administer payroll for service staff in cooperation with the payroll department, securing approval from the service director and general manager.
Enforce OSHA requirements, procedures, and regulations.
Conduct performance evaluations.
Participate in operational planning.
Maintain the facility and equipment.
Conduct weekly department meetings and attend weekly manager meetings.