Service Manager

Hy-Vee•Columbia, MO

21d•Onsite

About The Position

The Service Manager supervises and coordinates employee activities across all store departments to keep store operations running smoothly and ensure customers receive prompt, friendly service. The role leads by example, manages schedules, addresses customer issues, oversees merchandising and compliance, and supports store needs across job levels. It is a fast-paced retail leadership position focused on developing employees, building teamwork and accountability, and delivering results. The Service Manager is accountable to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview for basic information, clearly guide and direct people, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Where applicable to the role, ability to safely use sharp knives and blades for food preparation.
Where applicable to the role, ability to work around heat- and burn-related hazards from cooking, baking, or grilling equipment.
Where applicable to the role, ability to operate a delivery vehicle in accordance with applicable DOT standards.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and help make each customer visit a positive experience.
Lead by example and maintain positive employee relations, teamwork, and accountability throughout the store.
Plan, prepare, and adjust work schedules; assign duties; and follow up to ensure tasks are completed properly and on time.
Supervise and coordinate employees across all store areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure consistent customer service and address customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties; provide ongoing education about policy and procedure updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on safety procedures and enforce them; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report order discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet store and customer demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines and report to work as scheduled and on time.