Service Manager - Pacific, WA

Gordon Truck Centers•Pacific, WA

23h•Onsite

About The Position

The Service Manager is responsible for the daily management of the Service Department, including cost controls, building vendor and customer sales, customer satisfaction, and problem resolution. The role directly leads and coordinates technicians, with a strong focus on customer service, department efficiency, and profitability. The manager also oversees staff performance and training, department budgets and reporting, shop policies, and regulatory and dealership safety standards. The position is with Gordon Truck Centers, Inc. in Pacific, Washington. The schedule is Monday through Friday, 8:00 AM to 5:00 PM; occasional off-hour shifts may be required for special events. Base salary starts at $92,500 plus incentive, based on experience.

Requirements

High school diploma, GED, or equivalent.
Four years of repair shop experience as a technician and two years of service department supervisory or shop foreman experience.
Business and management knowledge, including strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
Strong leadership ability and the ability to build and maintain a strong, business-focused team atmosphere centered on quality service.
Superior customer relations and problem-solving skills.
Technical background and ability to communicate with technicians and customers about repairs to heavy- and medium-duty trucks.
Demonstrated background providing quality customer service.
Excellent written and verbal communication skills; ability to lead and motivate others; strong conflict-resolution skills; and comfort using computers.
Ability to work in a fast-paced, high-stress environment.
Valid driver’s license.

Responsibilities

Monitor service levels against organizational goals and take corrective action where needed.
Develop and administer staff training schedules to meet organizational goals and the company’s dealer agreement.
Set schedules, sequences, and work assignments based on priorities, equipment needs, and staff skills.
Develop, administer, and maintain regulatory and dealership safety standards.
Inspect work areas, tools, and equipment; provide employee safety training to prevent, identify, and correct unsafe conditions or rule violations.
Promote and manage safety at the assigned branch and ensure employees, vendors, and customers have a safe work environment.
Develop, follow, and manage applicable safety policies, procedures, and standards.
Investigate safety-related accidents and injuries, prepare findings reports, and take corrective action where needed.
Maintain a strong customer-satisfaction culture and address customer complaints as needed.
Monitor staff workloads and regularly review employee performance; conduct annual performance reviews.
Hold ongoing staff meetings to address departmental operations.
Requisition tools, equipment, replacement parts, and other materials and supplies.
Develop and maintain the departmental budget; analyze profit-and-loss reports and initiate corrective actions as needed.
Develop shop policies and procedures and communicate them to personnel to ensure compliance.
Provide department updates and requested reports to the leadership team.
Participate in employee hiring and onboarding procedures.
Promote a team-oriented department with a strong emphasis on service.

Benefits

Healthcare plan covering medical, dental, vision, and prescription benefits for eligible employees.
Basic group term life insurance.
Employee assistance program (EAP).
Health Savings Account (HSA) enrollment for eligible employees.
Tuition reimbursement.
Profit sharing.
Traditional pre-tax and post-tax Roth 401(k) options, with dollar-for-dollar company matching on contributions up to 3% of income for qualifying employees.
Paid vacation and personal time off (PTO).
Six paid holidays.
Education assistance.