Service Account Manager / Service Advisor - Pacific, WA

Freightliner Northwest•Pacific, WA

10h•$25 - $27•Onsite

About The Position

Gordon Truck Centers in Pacific, Washington, is seeking a Service Account Manager to provide outstanding customer service from the initial interaction through final delivery. The role greets customers, initiates service write-ups, gathers repair information, prepares estimates, coordinates work with the service foreman, and keeps customers informed about repair status. It also supports repair-order accuracy, warranty checks, payment collection, and a safe, organized work environment. Gordon Truck Centers, Inc. is a network of 19 dealerships serving medium- and heavy-duty commercial transportation needs. Its dealerships sell, finance, insure, and service commercial trucks and trailers. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Compensation is $25–$27 per hour plus incentive, based on experience. The work is primarily indoors, with occasional outdoor duties and visits to other departments.

Requirements

Previous customer service experience is required.
Must be professional and safety-minded.
Excellent verbal and written communication and listening skills.
Good customer service skills.
Ability to prioritize and multitask.
Ability to work with minimal supervision and direction.
Ability to work independently and as part of a team.

Nice To Haves

High school diploma or equivalent preferred.
Previous Service Advisor experience preferred, or one year or more of related experience in a repair facility.
Technical knowledge of heavy-duty vehicles preferred, but not required.

Responsibilities

Greet customers, communicate with them, and initiate service write-ups for repairs.
Accurately collect customer information, record repair requests, and prepare written estimates.
Schedule and plan related shop work directly with the service foreman.
Communicate effectively with shop management and problem-solve with the team.
Keep customers and drivers informed about repair status.
Open and close repair orders, enter additional work needed, check warranty coverage, and use applicable systems and processes.
Assist with oversight of repair-order data entry, ensuring the accuracy of data and codes entered into the system.
Collect purchase-order information, warranty information, and/or customer payment.
Use good judgment to maintain a safe and organized work environment.
Take ownership of new and different requests and explore value-added opportunities.
Develop and grow the position.
Perform other duties as assigned to meet business needs.

Benefits

Healthcare plan covering medical, dental, vision, and prescription benefits for eligible employees.
Basic group term life insurance.
Employee assistance program (EAP).
Health Savings Account (HSA) enrollment for eligible employees.
Tuition reimbursement.
Profit sharing.
Traditional pre-tax 401(k) and post-tax Roth 401(k) options.
For qualifying employees, dollar-for-dollar matching of contributions up to 3% of income.
Paid vacation and personal time off (PTO).
Six paid holidays.