Service Account Manager / Service Advisor - Pacific, WA

Gordon Truck Centers • Pacific, WA

22h • Onsite

About The Position

Gordon Truck Centers is hiring a Service Account Manager in Pacific, Washington, to provide customer service from initial contact through final delivery. The role greets customers, initiates service write-ups, documents repair requests and customer information, prepares estimates, and coordinates repair schedules with the service foreman. It keeps customers and shop management informed, helps solve problems with the team, and ensures repair orders and related system data are accurate. The position also handles purchase-order, warranty, and payment information and helps maintain a safe, organized work environment.

The role is based indoors, with occasional outdoor duties and visits to other departments. Employees may transport documents between buildings in seasonal weather and encounter some noise. The physical requirements include sitting, typing and using a 10-key keypad, walking, using stairs, occasional lifting, and climbing around heavy-duty vehicles. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Compensation is $25–$27 per hour plus incentive, based on experience.

Requirements

• Previous customer service experience is required.
• Must be professional and safety-minded.
• Excellent verbal and written communication and listening skills.
• Good customer service skills.
• Ability to prioritize and multitask.
• Ability to work with minimal supervision and direction.
• Ability to work independently and as part of a team.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous Service Advisor experience preferred, or one year or more of related experience in a repair facility.
• Technical knowledge of heavy-duty vehicles preferred, but not required.

Responsibilities

• Greet customers, communicate with them, and initiate service write-ups for repairs.
• Accurately record customer information and repair requests, and prepare written estimates.
• Schedule and plan related shop work directly with the service foreman.
• Communicate effectively with shop management and work with the team to solve problems.
• Keep customers and drivers informed of repair status.
• Open and close repair orders, enter additional work needed, check warranty coverage, and use applicable systems and processes.
• Help oversee accurate data entry on repair orders, including the accuracy of system data and codes.
• Collect purchase-order information, warranty information, and/or customer payment.
• Use good judgment to maintain a safe and organized work environment.
• Take ownership of new and different requests, explore value-added opportunities, and develop and grow the position.
• Perform other duties as assigned according to business needs.

Benefits

• Medical, dental, vision, and prescription coverage for eligible employees.
• Basic group term life insurance.
• Employee assistance program (EAP).
• Company Health Savings Account (HSA) enrollment for eligible employees.
• Tuition reimbursement.
• Profit sharing.
• Traditional pre-tax and post-tax Roth 401(k) options.
• Dollar-for-dollar 401(k) matching up to 3% of income for qualifying employees.
• Paid vacation and personal time off (PTO).
• Six paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED