Service Manager

Packer City International - Green Bay•Ashwaubenon, WI

12d

About The Position

Packer City/UP International is seeking a Service Manager to oversee the service department and its daily shop operations. The role is responsible for setting department goals, managing staff, supporting effective customer service, coordinating work between technicians and customers, and maintaining department profitability and efficiency. The manager also works with vendors, the shop software provider, and the Marketing team, while overseeing shop tooling and enforcing safety requirements.

Requirements

Valid driver’s license with an acceptable driving record.
CDL preferred, or must be obtained within 6 months of hire.
Ability to work well in a team environment and effectively manage time.
Proven follow-up and organizational skills.
Ability to read, analyze, and interpret written information and instructions.
Superior communication and customer service skills.
Strong managerial skills.
3–5 years of prior management experience.

Nice To Haves

CDL.

Responsibilities

Forecast goals and objectives for the service department.
Hire, train, and monitor the performance of service department staff.
Oversee day-to-day shop operations.
Ensure customers receive prompt, courteous, and effective service.
Serve as the liaison between technicians and customers.
Take ownership of the customer experience and complete additional assignments that help create a positive impression of the dealership.
Troubleshoot issues and work with the shop software company.
Communicate with vendors.
Oversee shop tooling.
Work with Marketing to increase shop business.
Delegate work in the service shop.
Enforce safety requirements.
Maintain a professional appearance.
Create a yearly budget and plan to ensure department profitability.
Implement department efficiencies.