Service Manager

Bridgestone Americas • Wake Forest, NC

30d • $22 - $34

About The Position

The Service Manager combines in-depth automotive repair knowledge with strong people skills to manage customer relationships and serve as a liaison between technicians and customers. The role leads, coaches, trains, and supervises vehicle technicians; assigns and schedules work; and assists with purchasing parts, materials, and equipment. The Service Manager also oversees customer interactions, service operations, sales support, and compliance with company quality standards and policies.

Requirements

• High school diploma or equivalent.
• Four years of auto service technical experience.
• One year of service manager or service writer experience.
• Problem-solving skills, including handling customer complaints.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Strong teammate, customer service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current on automotive repair issues.
• Must maintain a valid automotive driver’s license to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for auto service staff according to individual skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective auto service team and work to ensure high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
• Act as the primary point of contact for customer inquiries, feedback, and concerns, building long-term relationships and loyalty.
• Manage operational tasks such as paperwork, customer interactions, financial transactions, and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the front and back of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with the purchase of parts, materials, and equipment.
• Lead, coach, train, and supervise vehicle technicians.

Benefits

• Medical, dental, and vision coverage starting on day one.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program.
• Professional development and regular mentorship.
• Community involvement and corporate social responsibility activities.
• Supportive onboarding experience.
• Competitive compensation.
• Competitive healthcare packages for full-time and part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED