Service Manager

Trek • Encinitas, CA

26d • Onsite

About The Position

The Service Manager is the operations lead for the store’s Service Center and is accountable for decisions related to workflow, mechanic staffing, and KPIs. The role serves as the primary service advisor, connecting sales and service while ensuring customers receive Trek’s signature hospitality.

The Service Manager trains and develops the team, recommends appropriate services to customers, manages service costs and work orders, maintains an organized, clean, and efficient department, and leads the proper building and delivery of bikes to the sales floor and customers. The role manages all Service Department communication with customers and writes more than 50% of the shop’s work orders. It also involves reviewing service reports to identify efficiencies and anticipating the needs of the service and sales teams.

Requirements

• At least 3 years of bicycle service center experience.
• Excellent communication skills.
• A positive, hands-on attitude and motivation to help customers.
• Strong hospitality, including approachability, listening skills, and willingness to help during busy or challenging days.
• Leadership skills and the ability to motivate and develop future leaders.
• Ability to plan effectively and anticipate shop needs.
• Commitment to delivering the best possible customer experience.
• Willingness to attend Trek Service classes in Waterloo, Wisconsin.
• Proactive approach to staying current on industry changes and trends.

Responsibilities

• Lead Service Center operations and make decisions about workflow, mechanic staffing, and KPIs.
• Serve as the primary service advisor and integrate the sales and service experience.
• Hold the team accountable for delivering Trek’s signature hospitality.
• Train, motivate, and develop employees and future leaders.
• Engage with customers and recommend appropriate services.
• Manage and control service costs.
• Keep service orders organized and manage customer communications from the Service Department.
• Maintain a clean and efficient department.
• Lead the proper building and delivery of bikes to the sales floor and customers.
• Write more than 50% of the shop’s work orders.
• Review service reports to identify efficiencies and anticipate shop needs.

Benefits

• Competitive health care, with PPO and HDHP medical plan options.
• Dental insurance.
• Vision insurance.
• Flexible Spending Accounts (FSA).
• Free life insurance and optional term life insurance.
• Competitive vacation package.
• 401(k) with match.
• Employee Stock Ownership Plans (ESOP).
• 12 weeks of maternity leave with 100% pay.
• Paid company holidays.
• Tuition reimbursement up to $15,000 for undergraduate and master’s programs.
• Employee discounts on all products.
• Partner retail discounts.
• Flexible and fun company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed