Service Manager

Penske Automotive Group • Nantucket, MA

6d • Onsite

About The Position

Don Allen Ford Nantucket, a Penske Automotive Group dealership, is seeking an experienced Service Manager to lead its service department. Relocation to Nantucket, Massachusetts, is required; housing is available. The manager is responsible for operating an efficient and profitable service department by maximizing production, controlling costs, building customer loyalty, maintaining employee relationships, achieving sales and profit objectives, and maintaining service records. The position has supervisory responsibilities and involves hiring, leading, training, and managing the service team, setting goals, and promoting employee morale. The Service Manager works with the General Manager to establish monthly and annual department goals and report on progress. The position offers commission-based compensation with uncapped earning potential, benefits, training, and opportunities for career growth.

Requirements

• At least two years of automotive retail service management experience.
• High school diploma or equivalent.
• Two to three years of service experience or an equivalent combination of education and experience.
• Strong management, leadership, organization, multitasking, communication, interpersonal, and time-management skills.
• Ability to work in a fast-paced, results-driven environment and independently complete assignments.
• Proficiency with Microsoft applications.
• Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, and commissions; ability to interpret bar graphs.
• Ability to understand and follow work rules and procedures and carry out written, oral, or diagram-based instructions.
• Ability to work with a diverse group of people and contribute positively to departmental morale.
• Ability to work standard business hours and nights, weekends, or holidays as required.
• Ability to meet the stated physical demands, including lifting or carrying up to 20 pounds and sitting for prolonged periods.

Nice To Haves

• Previous technician experience.
• Bachelor's degree from a four-year college or university.
• Three to six years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification.

Responsibilities

• Run an efficient and profitable service department, maximizing production and controlling costs.
• Build a loyal clientele and ensure customers receive an exceptional experience.
• Set and achieve service department sales and profit objectives.
• Maintain service records and good employee relationships.
• Hire, manage, discipline, and terminate personnel as required to meet departmental and organizational goals.
• Lead, motivate, and train the service team; set goals based on individual skill levels and promote employee morale.
• Set monthly and annual service department goals with the General Manager and report on progress.

Benefits

• Competitive compensation with uncapped earning potential through a commission-based pay structure.
• Health care options, including medical, dental, and vision.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement.
• Housing available for required relocation to Nantucket.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED