Service Manager
About The Position
The Service Manager manages the store’s service operations and works to ensure top-notch customer satisfaction. The role oversees all aspects of service operations, with a focus on professionalism, safety, and efficiency, helping the dealership meet and exceed industry standards. The position involves managing service workflows, staff, customer communications, financial performance, documentation, and regulatory compliance. It offers an opportunity to work with heavy equipment in a fast-paced environment and contribute to Titan Machinery’s reputation as a trusted community partner.
Requirements
- At least 2 years of related experience, related military experience, or related education/training such as a degree or certificate.
- Ability to travel up to 30% of the time.
- Ability to work flexible hours.
- Ability to effectively lead and manage people.
Responsibilities
- Understand key financial drivers and ensure the service department meets or exceeds its goals.
- Market services to maintain a consistent income stream and steady workflow.
- Manage service workflows, work schedules, employee schedules, and customer work orders to meet financial and operational goals.
- Handle customer inquiries and communications, including repair estimates and complaint resolution.
- Supervise and schedule employees and effectively manage people.
- Maintain accurate, thorough, and timely service records, work orders, and other documentation.
- Uphold environmental, health, and safety regulations.
- Ensure vehicles meet legal requirements.
Benefits
- Comprehensive health and dental coverage.
- Health Savings Account with up to $1,200 tax-free contributed annually by Titan Machinery.
- Eight paid holidays, competitive paid time off, and paid company volunteer hours.
- 401(k) with company matching beginning on the first day of employment.
- 100% paid pregnancy-related leave and parental bonding leave.
- Additional voluntary benefits, including vision insurance, life insurance, and short-term disability insurance.
- Additional leave benefits, including bereavement leave and leave for volunteer EMTs and firefighters.
- Safety equipment reimbursement.
- Uniforms paid for by Titan Machinery, including laundering.
- Performance-based incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
