Service Manager

BH Management Services, LLC•Richardson, TX

61d

About The Position

The Service Manager I coordinates employees who repair and maintain buildings and facilities. The role prepares work schedules, assigns and oversees work, and may support new construction or modifications to existing properties. It includes managing repair-supply inventory, monitoring the monthly maintenance budget, and delivering responsive service to internal and external customers in a professional and courteous manner. The Service Manager schedules and assigns maintenance work, participates in site staffing decisions, identifies employee training needs, and coordinates safety and skills training. The role conducts daily property and grounds inspections, ensures repairs and projects are completed to company standards, and supports resident satisfaction follow-up. It also requires compliance with OSHA, applicable codes, safety requirements, company policies, and maintenance programs. The manager uses mechanical knowledge to inspect, maintain, install, repair, replace, and clean equipment; helps implement and document preventive maintenance; and maintains the security of property-issued tools. The position shares on-call responsibilities, including during inclement weather, and responds to resident requests according to company standards. The position supports a community of up to 200 units. The schedule is generally Monday through Friday but may vary; overtime, extended hours, and rotating on-call work may be required. Physical work includes lifting up to 50 pounds, frequent movement and use of both hands, pushing or pulling, overhead reaching, and exposure to all weather conditions.

Requirements

At least four years of progressive maintenance and safety experience.
Advanced computer skills and experience with industry-specific technology to coordinate and respond to resident and management requests.
Ability to perform manual, task-oriented work independently, prioritize tasks, and assign tasks to a team.
Required certifications: EPA Core, Type I-Appliances, Type II-HAVC, and Certified Pool Operator.
Must provide own industry-specific hand tools.
Ability to meet the physical requirements, including lifting up to 50 pounds; continual standing, walking, bending, stooping, crawling, and stair climbing; frequent grasping and manipulation; pushing or pulling items; and reaching overhead.
Ability to work in all weather conditions.
Ability to operate a motor vehicle onsite, if applicable.

Nice To Haves

High school diploma.

Responsibilities

Prepare maintenance employee schedules and communicate assignments to maintenance staff.
Participate in site staffing needs with the Community Manager.
Assess employee training needs and coordinate and schedule appropriate training.
Provide safety and skills training for maintenance employees and may assist with written property safety audits.
Inspect property and grounds daily for maintenance needs and liability hazards.
Ensure repairs, replacements, rehabilitation, and construction projects are assigned and completed to company standards.
Assist with monitoring resident satisfaction and ensure maintenance staff follow up on results.
Comply with OSHA and other safety requirements, applicable codes, and internal maintenance policies and systems.
Inspect, maintain, install, repair, replace, and clean mechanical equipment and components, including sourcing and installing new equipment.
Help implement, follow, and document preventive maintenance programs according to company guidelines.
Ensure the team understands and complies with company policies and procedures.
Maintain the security of property-issued tools.
Share on-call responsibilities with the maintenance team, including during inclement weather, and respond to resident requests according to company standards.
Monitor repair-supply inventory and the monthly maintenance budget.