Service Manager - Asheville

RJV Equipment•Mills River, NC

82d•Onsite

About The Position

The preferred candidate will be responsible for providing scheduling, communication, and support for the service department. The candidate should possess excellent problem-solving skills when interacting with customers and technicians. A tremendous emphasis is placed on follow-through and a positive attitude. Responsibilities include dispatching both emergency requests as well as ongoing maintenance work both in shop and field. Your ability to work effectively under pressure is a must.

Requirements

Excellent problem-solving skills
Ability to work effectively under pressure
Professional and proper personal appearance
Ability to maintain confidentiality

Nice To Haves

Positive attitude
Follow-through

Responsibilities

Answer phones and receive requests for service, quotes, and installation.
Confirm with customer scheduling of work.
Track progress, check repair status of Technicians to ensure the timely servicing of customer orders.
Schedule, assign work to Field and Shop Service Technicians.
Open and update work orders.
Analyze customer problems and prepare reports and problem logs as requested.
Assist in time card entries, reviewing, closing, and invoicing work orders.
Maintain customer files.
Manage daily KPI’s and P&L’S.
Work hand in hand with parts and sales managers to create a customer-friendly environment.
Communicate with the credit department to ensure financial needs are met.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Be flexible to work after hours when needed to meet customer needs.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists, and financial reports.
Perform related duties as assigned.