Service Manager

MHC Kenworth•Jonesboro, AR

19d

About The Position

Murphy-Hoffman Company, LLC (MHC) is hiring a Service Manager to oversee the day-to-day operation of the branch’s Service Department in accordance with established policies and procedures. The manager plans, directs, and controls departmental activities to achieve growth and profit objectives, establishes objectives and plans, and evaluates performance against those objectives. The role also maintains high standards of professionalism in serving customers and identifying their needs. This is a safety-sensitive position. Performing the role under the influence of marijuana or another illegal drug may pose a health or safety threat, including where inattention could result in injury, illness, or death. MHC describes itself as a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company. It aims to foster an environment where employees can grow personally and professionally.

Requirements

At least four years of experience in a related field.
Previous supervisory experience.
Excellent leadership and communication skills.
Positive, can-do attitude.
Strong work ethic and commitment to working extra hours when needed.

Nice To Haves

CDL preferred.

Responsibilities

Assess present and future needs, trends, problems, and profit opportunities for the Service Department.
Establish short- and long-term operating and financial objectives for the Service Department within company plans and policies.
Ensure departmental policies and objectives are understood and effectively applied.
Develop annual and monthly sales and profit objectives and an expense budget in line with company objectives.
Review departmental results and activities and take appropriate action as necessary.
Travel regularly with the outside sales force and independently to customer locations to promote the Service Department and dealerships.
Work proactively with the Parts Manager and outside sales force to improve labor sales efforts.
Maintain appropriate communication within and between branch departments.
Promote safe work habits and ensure safety rules are followed.
Develop and maintain policies and practices that support positive employee and customer relations.
Stay informed about competitors, market conditions, and department operations, and keep the Branch Manager informed.
Coordinate warranty claim processing with the Warranty Manager and administer warranty and policy adjustments fairly and honestly for the customer, dealership, and vendor.
Perform other duties as assigned by a supervisor.