Service Manager
About The Position
Bridgestone Retail Operations (BSRO), part of Bridgestone Americas, operates company-owned automotive service stores across North America. The Service Manager combines automotive repair knowledge and people skills to manage customer relationships and act as a liaison between technicians and customers. The role leads, trains, coaches, and supervises vehicle technicians and assists with purchasing parts, materials, and equipment. The listed pay range is $23.00–$35.94. The manager coordinates the service team and customer interactions, supports sales and store operations, and maintains quality and customer satisfaction. Bridgestone describes a supportive and inclusive workplace, with training, mentorship, development opportunities, and benefits for teammates.
Requirements
- High school diploma or equivalent.
- 4 years of auto service technical experience.
- 1 year of service manager or service writer experience.
- Problem-solving skills, including addressing customer complaints.
- Aptitude to manage inventory, scheduling, and equipment maintenance.
- Ability to lead and coach others.
- Teammate, customer-service, and communication skills.
- Ability to recruit and select technicians according to store requirements.
- Willingness to continue education and stay current with automotive repair issues.
- Must maintain a valid automotive driver’s license to test-drive customers’ vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for auto service staff according to individual skill levels.
- Serve customers’ automotive service needs.
- Oversee hiring and training of an effective auto service team.
- Support high teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
- Act as the primary point of contact for customer inquiries, feedback, and concerns, building long-term relationships and loyalty.
- Manage paperwork, customer interactions, financial transactions, and adherence to company policies and standards to support efficient store operations.
- Drive sales through customer interactions, vehicle inspections, and communication between the back and front of the shop.
- Provide insights to the front of the shop to support product and service sales and revenue generation.
- Assist with purchasing parts, materials, and equipment.
- Select, coach, lead, train, and supervise vehicle technicians.
Benefits
- Medical, dental, and vision coverage starting day one for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Professional development resources.
- Training and regular mentorship.
- Corporate social responsibility activities.
- Supportive and engaging onboarding experience.
- Agility and work/life effectiveness and long-term well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
