Service Manager

EquipmentShare•La Vergne, TN

15d•Onsite

About The Position

EquipmentShare is hiring a Service Manager at its rental facility in Smyrna, Tennessee. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare’s technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose equipment issues. The role oversees equipment maintenance and service operations, supports customer relationships, and helps ensure a safe work environment. The schedule is Monday to Friday, 7:00 AM to 5:00 PM.

Requirements

Industry knowledge in the rental industry or a related construction field.
Ideally, three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to adapt to the fast pace of a growing company and stay current on EquipmentShare products and services.
Ability to work competitively in a team-oriented environment.
Superior customer service, teamwork, and verbal and written communication skills.
High school diploma.
Experience leading maintenance teams.
Valid driver's license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Ability to move, stand, stoop, and bend freely and lift up to 50 pounds at times.
Passing a 10-panel drug screen is required for an employment offer; employment is also contingent on passing a background check.

Nice To Haves

Trade school certificate.
Experience in field service, maintenance, and repair.
Experience or a background in the construction industry.

Responsibilities

Use company technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose equipment issues.
Coordinate and supervise the quality performance of equipment mechanics and service personnel.
Schedule repairs for customer-owned and company-owned rental equipment.
Maintain and nurture customer relationships to ensure customer satisfaction and keep customers informed about ways EquipmentShare can support their businesses.
Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
Train and develop employees and maintain a safe work environment.
Perform other duties as assigned.

Benefits

Monthly family dinner night.
Base salary plus Company Profit Sharing Plan.
Company-provided truck.
Full medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous PTO and paid holidays.
Gym membership stipend and wellness programs.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.