Service Manager

Roland Machinery Co • Bolingbrook, IL

7d • $115,000 - $130,000

About The Position

Roland Machinery Company is a family-owned heavy equipment dealer established in 1958, representing more than twenty-five manufacturers of construction, municipal, industrial, and forestry equipment across five states and 17 locations. The Service Manager leads service operations for a service center and its geographical area, overseeing customer relationships, service opportunities, the shop service team, financial performance, workflow, safety, capital projects, and personnel in accordance with company guidelines.

Requirements

• High school diploma.
• Computer skills.
• Mechanical aptitude.
• Valid driver’s license.
• Ability to problem-solve within a team environment.
• Excellent communication skills and professionalism.

Nice To Haves

• Knowledge of word processing and spreadsheet applications.
• Knowledge of hydraulic schematics.

Responsibilities

• Establish and maintain positive customer relationships in the geographical area served by the service center for matters relating to RMC service.
• Promote RMC Service to customers and the RMC Sales Team.
• Proactively develop service opportunities.
• Lead and coach the shop service team and develop associates for current and future positions within RMC.
• Manage financials, including budgets, inventory, gross margin, expenses, and pre-tax profit.
• Manage workflow, including service requests, scheduling, and purchasing.
• Support and implement process improvements, standard work instructions, and policies.
• Ensure a safe working environment.
• Manage capital projects within budget.
• Manage service personnel within RMC guidelines.

Benefits

• Comprehensive PPO health plan and prescription coverage with a non-tobacco discount.
• Flexible spending account.
• Dental and vision coverage.
• Up to 4% employer 401(k) match.
• Discretionary 2% annual profit-sharing contribution.
• Paid time off.
• Eight paid holidays.
• Company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED