Service Manager

Texas Roadhouse•Bossier City, LA

21d

About The Position

Texas Roadhouse is seeking a Service Manager to oversee daily Front of House operations and employees, ensuring guests receive Legendary Food and Legendary Service. The role includes managing service quality, staff performance and development, hiring, scheduling, liquor operations, restaurant cleanliness, and guest and food safety. The company describes a people-first culture with flexible work schedules, restaurant discounts, friendly competitions, recognition, formal training, and career growth opportunities.

Responsibilities

Drive sales, steps of service, and guest satisfaction.
Work with management to enforce employment policies and oversee restaurant cleanliness and guest safety.
Provide or direct all Front of House training.
Manage Front of House employee performance, including evaluations, coaching, and discipline.
Manage liquor orders and control liquor costs.
Enforce applicable liquor laws and Responsible Alcohol Service guidelines.
Develop key employees, assistant managers, and hourly employees through daily performance feedback during one-on-ones.
Review applications, interview candidates, and hire or recommend hiring Front of House employees.
Direct employee work by setting hours and weekly schedules and assigning tasks before, during, and after restaurant operating hours.
Create a fun and safe environment by following core values and operational goals and implementing contests, theme nights, and staff incentives.
Understand, manage, and practice safe food-handling procedures.