Service Manager

Ron Hoover•Slaton, TX

21d•Onsite

About The Position

Ron Hoover RV & Marine Centers is seeking an experienced, results-driven Service Manager to lead its Lubbock, Texas service operation. The role oversees daily Service Department operations, develops a high-performing team, and supports operational success through strong customer service, productivity, and efficiency. The Service Manager works with customers, manufacturers, and vendors and helps ensure the department meets its goals while maintaining a clean, organized, and safe work environment. RV dealership experience is preferred.

Requirements

Experience managing a Service Department.
Strong leadership, coaching, and team-building skills.
A track record of improving productivity, profitability, and customer satisfaction.
Excellent communication and organizational abilities.
Strong problem-solving and decision-making skills.
Commitment to integrity, accountability, and continuous improvement.

Nice To Haves

RV dealership experience.

Responsibilities

Recruit, train, mentor, and develop a high-performing Service team.
Lead the day-to-day operations of the Service Department.
Create an exceptional customer experience that encourages repeat business and long-term customer relationships.
Build and maintain strong partnerships with customers, manufacturers, and vendors.
Manage technician scheduling and shop workflow to maximize productivity and efficiency.
Monitor technician performance and department metrics to ensure operational excellence.
Maintain accurate daily, weekly, and monthly production and performance reports.
Establish departmental goals and lead the team to meet or exceed them.
Ensure the department maintains a clean, organized, and safe work environment.
Stay informed on industry trends, products, and best practices within the RV industries.
Perform other duties as assigned to support business operations.