Service Manager

RWC Group - Seattle•Tukwila, WA

About The Position

RWC Group is seeking a Service Manager to lead a heavy-duty truck and bus dealership Service Department. The role is responsible for day-to-day departmental operations, team development, safe and timely repair work, customer relationships, financial performance, and continuous operational improvement. The Service Manager partners with dealership leadership to meet operational and financial goals and promotes a culture of safety, accountability, teamwork, and customer satisfaction.

Requirements

Three or more years of leadership experience in heavy-duty truck, fleet, automotive, heavy equipment, or related service operations.
Strong understanding of diesel truck service operations.
Demonstrated ability to lead, coach, and develop high-performing teams.
Strong financial acumen and experience managing budgets and departmental profitability.
Excellent customer service and conflict resolution skills.
Experience using dealership management systems and service software.

Nice To Haves

Previous experience as a Service Manager, Assistant Service Manager, Shop Foreman, or in an equivalent leadership role.

Responsibilities

Lead all day-to-day operations of the Service Department.
Recruit, develop, coach, and retain technicians, supervisors, and service personnel.
Drive technician productivity, efficiency, proficiency, and profitability.
Ensure repairs are completed safely, accurately, and on time.
Build customer relationships through strong communication and service.
Manage departmental budgets, labor sales, gross profit, and key performance indicators.
Promote safety, accountability, teamwork, and continuous improvement.
Ensure compliance with company policies, OSHA requirements, and manufacturer standards.
Partner with dealership leadership to achieve operational and financial goals.
Identify opportunities to improve processes, customer satisfaction, and overall department performance.