Service Manager
About The Position
Driven by Dobbs is a multi-market automotive service organization formed by Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care. The company provides tire and automotive services, from routine maintenance to advanced diagnostics and engine repair, and emphasizes training, development, safety, team wellbeing, and community support. The Service Manager in Training learns and supports service and repair operations within a single-unit retail store, working closely with store leadership to develop the skills needed to manage operations and meet quality, timeliness, safety, and employee-management standards. The role calls for technical knowledge across vehicle makes and models, a strong customer-service focus, and a work ethic oriented toward results. The position requires flexibility to work early mornings, evenings, and weekends as customer demand requires.
Requirements
- At least 3 years of experience in the automotive repair industry as a technician, service advisor, or service manager.
- Strong technical knowledge of automotive repair standards, tools, and processes.
- Valid driver’s license.
- Strong verbal and written communication skills.
- Strong time management, accountability, prioritization, organization, problem-solving, and solution-oriented skills.
- Ability to work in a fast-paced, high-volume environment and adapt to diverse team members.
- Strong work ethic and commitment to results.
- Self-motivated, goal-oriented, and able to accomplish department goals.
- Strong critical thinking and attention to detail.
- Customer-centric approach and relationship-building ability.
- Proficiency in Microsoft Office, including Outlook and Teams.
- Commitment to company mission, vision, and values and to following safety expectations.
- Agreement to complete a selection assessment and pre-employment screenings.
Nice To Haves
- Previous experience supporting or mentoring technicians.
- Proficiency in the VAST point-of-sale system is strongly preferred.
Responsibilities
- Greet customers and assess their tire and automotive service needs.
- Partner with the Store Manager to learn how to interview, select, and train service technicians.
- Assist in evaluating technicians’ knowledge, skills, and performance, and learn to make recommendations about development, promotions, merit, and discipline.
- Support and learn to manage store performance goals, including service sales, gross profit, customer satisfaction, employee safety, productivity, and efficiency.
- Assist in overseeing and assigning daily work orders, including the time, tools, materials, and equipment needed.
- Learn to provide technical expertise and diagnostic support for general and complex service requests across vehicle makes and models.
- Support and suggest technical training to improve skills across service technician levels.
- Assist in overseeing safe operations and the proper working order of shop tools and equipment, and support replacement or repair orders following budget approval.
- Ensure compliance with company policies, procedures, and safety standards.
- Maintain store cleanliness, organization, and inventory management standards.
- Support analysis of financial and operational data to identify trends and help implement improvement plans for underperforming stores.
- Help ensure exceptional customer service and assist with prompt resolution of escalated concerns.
- Support management of shop inventory, including tools, materials, and equipment.
- Help lead a culture of safety, accountability, and operational excellence with the Store Manager.
- Perform other duties as directed by leadership.
- Meet flexible scheduling needs, which may include early mornings, evenings, and weekends.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
