Service Manager Opportunity in San Francisco, CA

Talon Recruiting•San Francisco, CA

3d•Onsite

About The Position

Talon Recruiting has partnered with a leading heavy equipment dealer in search of a Service Manager for their San Francisco, CA location. This role involves managing the Service Department to ensure efficient and high-quality repairs, compliance with regulations, and effective team leadership. The Service Manager will oversee all aspects of the department, from scheduling and quality control to warranty processing and vendor relations.

Requirements

Must have training and experience in hydraulics, electrical systems, diesel and gas engine repair
Must be able to read and understand electrical and hydraulic schematics
Must be skilled in the analysis of information generated from computer reports
Prior service management experience and ability to demonstrate leadership is required
Energetic team player with positive attitude and professional demeanor
Must be computer literate and possess excellent communication skills (both verbal and written)
Troubleshooting skills
Ability to work efficiently and effectively in a dynamic environment
Must have the ability to establish and maintain effective working relationships
Positive attitude
Professional phone demeanor and appearance
Clean DMV & drug screen required
Demonstrate understanding of construction equipment and related maintenance software
Demonstrate the ability to follow operational procedures
Effective organizational and communication (both written and verbal) skills
Ability to function well as part of a team
Diligence attention to safety
High school diploma or equivalent
Strong service and customer service experience
Computer skills as they relate to troubleshooting and diagnostics
Effective leadership and motivational skills
Strong organizational and communication skills
Multi-tasking capabilities
Valid California driver’s license

Nice To Haves

Knowledge and experience in the equipment rental industry preferred
Rentalman experience preferred

Responsibilities

Manage the Service Department to ensure all work is performed in accordance with established procedures, all scheduled and preventive maintenance is performed on schedule, quality repairs are made, and correct parts are ordered and received in a timely manner
Ensure that all compliance and regulations are met with the equipment fleet in the branch
Identify repairs that are eligible for warranty consideration, and pass on pertinent information to product support administrator for claim processing
Coordinate scheduling of equipment to vendors for repairs outside of company's scope of expertise and communicate with product support administrator as to details for tracking
Ensure that equipment going to and from outside repair facilities is communicated and transported timely
Prioritize downed equipment repairs at the assigned branch, and work with the area service manager of service and branch manager to execute the plan
Ensure work orders are ALWAYS used and done correctly
Follow-up on manufacturer recall notices and communicate with product support administrator
Coach, motivate and train new employees on the maintenance system, and complete new mechanic hire checklists
Advise product support team as to what equipment is the most reliable to purchase
Responsible for implementing preventive maintenance programs, monitoring and managing maintenance costs, measuring quality of work to ensure they meet the standards
Demonstrate the ability to plan effectively and possess critical thinking skills
Assist managers in evaluating the mechanical ability of potential hires and the hiring process of mechanics
Build and maintain relationships with approved vendors
Negotiate with vendor on repair costs
Communicate updates and service bulletins within the branch service team, tracking outcome
Communicate, train, and implement company Best Practices
Prioritize and promote a culture of safety