Service Manager
Kenworth Louisiana•Lake Charles, LA
•Onsite
About The Position
Responsible for running an efficient service department; will operate the department at maximum production while controlling costs, building and maintaining a loyal customer base, maintaining good employee relationships, recruiting new employees, setting and obtaining profit objectives and maintaining customer service records as well as assisting with other departmental records.
Requirements
- At least five (5) years of service management experience required
- Requires previous supervisory experience
- Must have positive, can-do attitude
- Must have strong work ethic and commitment to extra hours when needed
Nice To Haves
- CDL preferred
Responsibilities
- Ensures departmental profitability while striving to meet goals and objectives
- Hires, trains, motivates, counsels, and monitors the performance of all service department staff
- Is familiar with and able to perform all departmental duties
- Conducts meetings with departmental employees as needed to discuss operations and/or problems that arise
- Establishes and maintains good working relationships with customers to encourage repeat and referral business
- Services as a liaison with factory representatives
- Greets all customers promptly and gives firm estimates on costs and time requited for repairs and maintenance
- Handles all customer complaints courteously and promptly
- Handles after hour service calls as needed for your team
- Maintains the highest possible standards of workmanship
- Maintains records of training and schedules training for techs required by manufactures/suppliers
- Develops systems to check for quality of workmanship and jobs performed. Leads quality control inspection
- Strives for teamwork and harmony with other departments
- Maintains a repair order system that follows the "three C's"; complaint, cause and correction
- Maintains accurate records and ensures warranty parts retention and downloads
- Works with parts department to ensure proper parts stocking of high use parts
- Ensures units are triaged within 2 hours and repair plans are communicated to customers
- Communicates effectively with all customers in a manner that reflects positively on oneself, the dealership and the brands
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
