Service Manager

Pomps Tire Service • Albert Lea, MN

8d

About The Position

Pomp’s Tire Service is seeking a Service Manager to support daily operations and work directly with customers to schedule service needs. The role includes diagnosing tire issues, recommending solutions, coordinating service employees, supporting shop production and inventory, and ensuring customers and employees receive effective service and support. The position offers opportunities for career growth and advancement.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and ability to pass a pre-employment driver’s file review.
• Ability to read and verify work order details accurately.
• Ability to maintain the confidentiality of personal and business information.
• Exceptional communication skills and ability to engage effectively with internal and external customers and coworkers.
• Ability to regularly lift, carry, or move up to 50 pounds and occasionally lift, push, or move 100 pounds.

Nice To Haves

• Experience in management and sales is preferred.
• Previous experience in the tire industry is strongly preferred.
• Familiarity with the MaddenCo software system is a plus.

Responsibilities

• Diagnose tire issues and recommend effective solutions.
• Handle incoming calls and respond promptly to customer inquiries.
• Delegate tasks to service employees to maintain workflow and efficiency.
• Support inventory management to ensure proper stock levels.
• Assist in the shop to help maintain production levels.
• Follow up on past-due accounts to ensure timely payments.
• Ensure service employees receive proper training and development.
• Maintain a clean and organized workspace.
• Perform additional duties as assigned by the manager.

Benefits

• Eligible to enroll in medical, dental, and vision insurance at affordable rates.
• Eligible to enroll in life insurance, short- and long-term disability, critical illness, accident, death and dismemberment, and hospital indemnity insurance.
• 401(k) with company match.
• Paid holidays, sick time, vacation, and special “Happy Days” for life events, available day one.
• Employee discounts on company products.
• Opportunities for skill development and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED