Service Manager

Peach State Truck Centers Career Postings • Norcross, GA

55d • Onsite

About The Position

Responsible for the day-to-day operation of the branch's Service Department in compliance with established policies and procedures. Plans, directs and controls the activities of the Service Department to ensure the overall growth and profit objectives are met. Formulates the major objectives, specific plans, plan procedures and programs for the Service Department; evaluates the department's results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs. Assesses present and future needs, trends, problems and profit opportunities of the Service Department. Within the Company's overall plans and policies, establishes short- and long-term operating and financial objectives for the Service Department. Ensures that approved policies and objectives are clearly understood and effectively applied within the department. Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives. Reviews and appraises the results of activities within the department and takes appropriate action as necessary. Travels with outside sales force and own on to customer locations on a regular basis promoting Service Department and dealerships. Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force. Maintains appropriate communication within and between all departments within the branch. Promotes safe work habits and ensures that safety rules are followed. Develops and maintains policies and practices which will ensure positive employee and customer relations. Is familiar with the activities of competition, market conditions and department operation; keeps the Director of Service and if appropriate General Manager informed. Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor. Manages Service Porters, Service Technicians, Service Advisors, Service Forman, and Service administrative personnel.

Requirements

• Minimum of four years' experience in a related field.
• Excellent leadership and communication skills.
• Previous supervisory experience.
• Positive can-do attitude.
• Strong work ethics.
• Commitment to extra hours when needed.
• Successful completion of a pre-employment background check and drug screening (may include verification of criminal history, employment history, educational credentials, and professional references).

Nice To Haves

• CDL preferred.

Responsibilities

• Responsible for the day-to-day operation of the branch's Service Department.
• Plans, directs and controls the activities of the Service Department to ensure growth and profit objectives are met.
• Formulates objectives, plans, procedures, and programs for the Service Department.
• Evaluates department results and performance against objectives.
• Maintains high quality standards of professionalism in serving customers and identifying their needs.
• Assesses present and future needs, trends, problems, and profit opportunities of the Service Department.
• Establishes short- and long-term operating and financial objectives for the Service Department.
• Ensures approved policies and objectives are clearly understood and effectively applied within the department.
• Formulates annual and monthly sales/profit objectives and expense budget.
• Reviews and appraises the results of activities within the department and takes appropriate action.
• Travels with outside sales force and customers to promote the Service Department and dealerships.
• Works with the Parts Manager and outside sales force to improve labor sales efforts.
• Maintains appropriate communication within and between all departments.
• Promotes safe work habits and ensures safety rules are followed.
• Develops and maintains policies and practices for positive employee and customer relations.
• Stays informed about competition, market conditions, and department operations.
• Coordinates processing of warranty claims and administers warranty and policy adjustments.
• Manages Service Porters, Service Technicians, Service Advisors, Service Forman, and Service administrative personnel.
• Other duties may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed